This course illustrates agility paradigm in manufacturing and service industries by shedding light on two complementary business strategies namely, mass customisation and product-service systems. These concepts are dealt with from operations management perspective allowing the students to understand both strategic implications and operational requirements when implementing these strategies.
| On completion of the unit, the student will be capable of: | Classification level | Priority |
|---|---|---|
| Understand the concepts of product-service systems and of mass customization | 2. Understand | Essential |
| Apply theoretical concepts to improve companies’ performances implementing mass customisation and product-service systems | 3. Apply | Important |
| Evaluate the effectiveness of applied strategies in the context of product-service systems and mass customization | 6. Assess | Important |
| Understand the relevance of mass customisation and product-service systems as agility enabling business strategies | 2. Understand | Important |
| Understand the synergies of mass customisation and product-service systems | 2. Understand | Useful |
| Percentage ratio of individual assessment | Percentage ratio of group assessment | ||||
|---|---|---|---|---|---|
| Written exam: | 60 | % | Project submission: | % | |
| Individual oral exam: | % | Group presentation: | % | ||
| Individual presentation: | % | Group practical exercise: | 40 | % | |
| Individual practical exercise: | % | Group report: | % | ||
| Individual report: | % | ||||
| Other(s): % | |||||
| Type of teaching activity | Content, sequencing and organisation |
|---|---|
| Course | Product-Service systems (PSS) overview |
| Serious game | PSS Micro S+ Game |
| Practical class | Mass customisation (MC) – product configuration |
| Course | MC and variety management overview |
| Case studies | MC case studies |
| Exam | Final exam |